Tailored Health Co. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Services").
By using our Services, you consent to the collection and use of your information in accordance with this Privacy Policy and our Terms of Use.
1. Scope of This Policy
This Privacy Policy applies to information collected:
- Through our website and telehealth platform
- During consultations and ongoing care
- Through communications (email, SMS, portal, phone)
- From third-party partners such as pharmacies and labs
- Through marketing interactions, ads, or promotions
2. Information We Collect
Personal Information
- Name, date of birth, gender
- Email address, phone number, address
- Account login credentials
- Billing and payment information
Health and Medical Information
- Medical history and intake forms
- Treatment history, care plans, and related clinical information
- Lab results and information received from third-party pharmacies when relevant to your care
- Provider notes and communications
Automatically Collected Information
- Device type, browser, IP address
- Pages visited, time spent, interactions
- Location (approximate, based on IP)
- Cookies and tracking technologies
3. How We Collect Information
We collect information:
- Directly from you (forms, scheduling, consultations, and communications)
- Automatically through website usage (cookies, analytics)
- From third parties (pharmacies, labs, payment processors)
4. How We Use Your Information
We use your information to:
- Provide medical care and wellness services
- Support clinical care, including prescription coordination when appropriate
- Process payments and manage subscriptions
- Communicate with you (appointments, updates, support)
- Improve our platform and user experience
- Provide marketing and promotional content (with opt-out)
- Ensure security, prevent fraud, and comply with legal obligations
5. Sharing of Information
We may share your information with:
- Healthcare Providers: To deliver care
- Pharmacies: To support prescription coordination and dispensing when clinically appropriate
- Labs: For testing and results
- Payment Processors: To process payments for our services
- Technology Vendors: Hosting, analytics, communication tools
We may also disclose information:
- To comply with legal obligations
- To protect safety, rights, or property
- In connection with a business transfer (sale, merger)
We do not sell your personal information to third parties for their direct marketing purposes.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyze site traffic and usage
- Support marketing and advertising efforts
You can manage cookies through your browser settings.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can guarantee complete security.
By using our Services, you acknowledge that data transmission over the internet carries inherent risks.
8. Data Retention
We retain your information for as long as necessary to:
- Provide Services
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
9. Your Rights and Choices
You may:
- Request access to your data
- Request corrections or updates
- Opt out of marketing communications
To opt out of emails or texts, follow unsubscribe instructions or contact us directly.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
11. Children's Privacy
Our Services are not intended for individuals under 13. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have questions about this Privacy Policy, contact us at:
Tailored Health Co.
jtaylormedicalsc@gmail.com